Our Customer Commitment

Divine Plumbing prides itself on consistently delivering quality plumbing and bathroom renovation services to its valued customers. Your 'Divine Experience' will include:

A qualified plumber tradesmen who does the job right, first time!
Prompt arrival at the agreed time (or contact to confirm early or late arrival).
A well-mannered professional, who removes their shoes and cleans up after himself.
An honest and upfront price, so you understand the cost BEFORE we start work.
All Divine Employee’s are to obey the Divine Culture as below.

Divine’s Culture

The Divine Culture has been developed by the team, for the team, to ensure that the work environment for both team and customers is enjoyable and sustainable. ALL team have committed, by signature, to abide by the culture at all times.

Growth

I am committed to passing on my knowledge to other members of the team. I look for the opportunity to educate clients on the benefits of what we do. As a tradesman, I have a responsibility to educate apprentices on my team, so that in time they become outstanding tradesmen themselves. I will communicate any innovations I develop, so they can be assessed; tested & measured and added to current systems.

Excellence

Good enough isn’t; I take absolute pride in my workmanship. I will always be looking for ‘better’ results, ideas and solutions. I take full responsibility for my attitude and the work I’m engaged in and will not blame others, make excuses, or deny my participation if I should be contributing to the solution.

Team

I am committed to Divine’s current and future team members. I am aware of the actions and feelings of those around me and take full responsibility for my full participation and involvement as a ‘team player’. I will not participate in gossip.

Consistency

I am consistent in my attitude and actions, so my clients and team mates can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth and success are consistent.

Integrity

I always speak the truth. What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep. I communicate potential broken agreements at the first opportunity and I clear up all broken agreements immediately.

Fun

I acknowledge that the foundation of our success as a company is based on our attitude and ability to have fun. I recognize that a good life balance contributes to my productivity and quality of work, life and relationships.

Environment

I will always work to maintain the best work environment I can. I will take pride in the maintenance & cleanliness of my job site, personal appearance, vehicle, tools & health. I consider ‘safety’ as the highest priority. I will not participate in recreational activities that will compromise my performance or attitude the next day.

Systems

I always trust the system to tell me what needs to be done. If a challenge arises I look to the systems first, before asking for a solution. I follow the system exactly until a new system is introduced. I suggest system improvements to increase the team’s productivity.

Respect

I respect those in position of leadership and aspire to take on more of a leadership position myself. I understand that both suppliers, clients and owners are part of our team and deserve respect and proactive communication. I respect everybody on a worksite and temper my language appropriately. I expect to be treated with respect, recognised & rewarded appropriately for my efforts.